Privacy Policy
Vacado Effective Date: June 15, 2026
1. About This Policy
Vacado ("we," "us," or "our") operates the vacation rental calendar sync platform available at vacado.app. This Privacy Policy explains how we collect, use, and protect your personal information when you use our services. We are committed to protecting your privacy and handling your data responsibly.
2. Information We Collect
We collect information you provide directly to us, including:
Account information: Name, email address, and password when you register.
Contact information: Phone number, if provided.
Property information: Listing details and calendar data from connected platforms (Airbnb, Booking.com, Agoda).
Payment information: Billing details processed securely through our payment processor.
Usage data: How you interact with our platform, features used, and session activity.
Device and technical data: IP address, browser type, operating system, and referring URLs.
3. How We Use Your Information
We use the information we collect to:
Provide, operate, and improve the Vacado platform and calendar sync services.
Sync your booking calendars across connected platforms and detect conflicts.
Process transactions and send related billing and account notices.
Respond to support requests and customer inquiries.
Send service-related notifications, updates, and onboarding communications.
Send promotional or marketing messages only to users who have provided explicit consent.
Comply with applicable legal obligations.
4. SMS Messaging and Opt-In Data
If you provide your phone number and consent to receive SMS messages from Vacado, the following terms apply:
No mobile information will be shared with third parties or affiliates for marketing or promotional purposes.
Text messaging originator opt-in data and consent will not be shared with any third parties, except for aggregators and providers of the Text Message services.
No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. Information sharing to subcontractors in support services, such as customer service, is permitted. All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.
SMS messages are sent only to users who have explicitly opted in. You may opt out at any time by replying STOP to any SMS message. Reply HELP for assistance.
Message and data rates may apply. Message frequency may vary.
5. How We Share Your Information
We do not sell, rent, or trade your personal information. We may share your data only in the following limited circumstances:
Service providers: Trusted third-party vendors who assist in operating our platform (e.g., cloud hosting, payment processing, customer support). These providers are bound by confidentiality agreements and may only use your data to perform services on our behalf.
Legal compliance: When required by law, regulation, court order, or governmental authority.
Business transfers: In connection with a merger, acquisition, or sale of assets, subject to standard confidentiality protections.
With your consent: When you have explicitly authorized us to share your information.
We do not share customer opt-in data, phone numbers, or SMS consent information with affiliates or third parties for marketing or promotional purposes.
6. Cookies and Tracking Technologies
We use cookies and similar technologies to:
Maintain your session and preferences.
Analyze usage patterns and improve our platform.
Understand how users navigate our site.
You may disable cookies through your browser settings, though some features of Vacado may not function properly as a result.
7. Data Security
We implement industry-standard technical and organizational measures to protect your personal information against unauthorized access, loss, or misuse. These include encryption in transit (SSL/TLS), access controls, and regular security reviews. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.
8. Data Retention
We retain your personal information for as long as your account is active or as needed to provide our services and comply with legal obligations. You may request deletion of your account and associated data at any time by contacting us at the information below.
9. Your Rights
Depending on your location, you may have the right to:
Access the personal information we hold about you.
Request correction of inaccurate data.
Request deletion of your personal data.
Opt out of marketing communications at any time.
Lodge a complaint with a relevant data protection authority.
To exercise any of these rights, contact us at: [email protected]
10. Third-Party Platforms
Vacado integrates with Airbnb, Booking.com, and Agoda to sync your calendar data. These platforms have their own privacy policies, and your use of those services is governed by their respective terms. We only access the calendar and availability data necessary to provide our sync service.
11. Children's Privacy
Our services are not directed at individuals under the age of 18. We do not knowingly collect personal information from minors. If you believe a minor has provided us with personal information, please contact us and we will take appropriate steps to remove it.
12. Changes to This Policy
We may update this Privacy Policy from time to time. When we do, we will update the effective date at the top of this page and notify you via email or an in-app notification for material changes. Continued use of Vacado after changes are posted constitutes your acceptance of the updated policy.
13. Contact Us
If you have questions, concerns, or requests regarding this Privacy Policy, please contact us:
Vacado Email: [email protected] Website: vacado.app
This Privacy Policy was last updated on June 15, 2026.